Privacy Policy

Natural Gems Company (Delightfulimports.com) is committed to preserving the privacy of our customers, and never under any circumstances will we share customer information with anyone outside of our company. Any information you enter into our website, including your e-mail address, shipping/billing address, credit card information, etc., will be kept completely private. ‚Äč

Information Collection and Use
What information do we collect?
When ordering or registering on our site, as appropriate, we request certain personal identifiable information from you. You must provide contact information (such as name, company name, tax ID/business ID, email, and shipping address) and financial information (such as credit or debit card information). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

While making a purchase from Natural Gems Company (Delightfulimports.com), you are to create a user name and password. This user name and password functionality offers our customers the ability to quickly and easily proceed through the check out process on repeat visits, receive special pricing as guests transactions are not available. We do not store your credit card information as part of this optional service.

There is also the option to receive our Email Newsletter updates. If you choose to receive these you should expect a HTML newsletter content to arrive at the email address you provided with your purchase. We do not spam whatsoever so rest assured.

Note: You may browse our website anonymously/as a guest, but you will not be able to see our prices nor check out as we are a wholesale distriubter and need to verify your company information.

What do we use your information for?
Any information we collect from you may be used in one of the following ways:

  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectiely respond to your customer service requests and support needs.
  • To process transactions: your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey, or other site features: if you opt for our newsletter, we send one whenever we have any specials, coupon codes, etc. to offer or whenever we have an important announcement to make.
  • To send periodic emails: we send you emails every time you place an order, finish processing your order, the completion of your order, and when your order was  shipped out.

 

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be deleted as we do not store any sensitive information on our servers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://delightfulimports.com/terms-and-conditions.html

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
We reserve the right to modify our privacy policy with our without notice.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on July 1, 2012.

Contacting Us
If there are any questions regarding this privacy policy or any problems, concerns, or questions, feel free to contact us using the information below:
Natural Gems Company

13645 Alton Parkway Suite A
Irvine, California 92618
USA
sales@delightfulimports.com
1-
800-883-8650
delightfulimports.com
naturalgemscompany.com